*Information Updated – January 8, 2025*
The Canada Post service disruption is now resolved. BCFMA operations have returned to normal.
Making Support Payments
Clients are required to continue to make their support payments.
Electronic Payment Options
Please visit Online Banking for Payors if you would like information about how to pay support through online banking, telebanking or Western Union.
For information on how to submit Notice of Attachment (NOA) payments through online banking, please go to Sending NOA Payments.
Companies submitting 5 or more NOA payments per pay period can now set up direct deposit with BCFMA. To use direct deposit, companies must be able to:
• Send one bundled amount for all NOA payments being sent
• Email a remittance to BCFMA with the Case ID, recipient and payor names, and the amount of support deducted
Companies can contact our office to set up direct deposit.
Receiving Support Payments
If you are expecting a support payment by cheque, you may wish to sign up for Direct Deposit to avoid potential delays with mail delivery.
Sending and Receiving Documents
Clients with a web account may send and receive time-sensitive information and documents via My Account. My Account users can download our mobile app to send and receive documents through their mobile device.
Clients without a web account can send documents through fax.
Contact BCFMA
Phone: 1-866-557-2427
Fax: 250-220-4050
InfoLine: 1-800-663-3455
Outside of Canada/United States:1-250-220-4040
Thank you for your understanding.