The BC Family Maintenance Agency is committed to your right to security and privacy. We do this in several ways as outlined below.

Site Certificate

Our website has been secured with a digital certificate issued by GeoTrust True Business ID, a certification authority.

Password Protection

Access to your account requires signing in with your password, and passwords are encrypted before stored. This helps to ensure that only you (and people authorized by you) can access your account. Furthermore, adding a case to your account requires your BCFMA Case ID and PIN along with the first three letters of your last name. These personal identifiers help ensure that no one other than you can access your case information. Our site is secure and we protect your personal information.

Protection of information in transit

When you use a secure browser, any information you submit to us through our secured website is transmitted using Secure Socket Layer (SSL) encryption. You can double click on the closed lock icon near the top of your browser window to verify that we are using this encryption service. A small frame displaying site security information will pop up providing evidence that we are using SSL and that we support either 40-bit or 128-bit key lengths, depending on the application.

Other security measures

We use a firewall to protect internal computer systems and your stored personal information (a firewall is a barrier to unauthorized users to prevent access to our systems).

We monitor our system and application logs to identify any unusual activity from authorized and/or unauthorized individuals accessing our systems and/or making changes to stored information.

Our internal computer systems are housed in a secure building to provide additional protection against unauthorized access and changes to stored information.