Late or Missed Payments
Under B.C. law, if the payor falls behind on their payments, BCFMA has the authority to:
- Charge interest and default fees on late or missed payments
- Report the payor to a credit reporting agency
- Take action to collect support
If the payor is late or falls behind in making support payments, the payor can:
- Contact us about a voluntary payment arrangement
- Consider changing the support order or agreement
Voluntary Payment Arrangement
A voluntary payment arrangement is a plan developed between the payor and BCFMA in which the payor agrees to pay a set amount for a period of time towards ongoing support payment and/or any arrears. This arrangement reflects our balanced approach, which ensures we listen to, collaborate with, and work with all parties to achieve the best outcomes for children and families.
To set up a voluntary payment arrangement, the payor needs to:
- Complete an Income & Expense Form with a Payment Proposal Form (PDF 242 KB)
- Sign in to your web account
- Go to Messages to send us a secure web message
- Attach the completed form with the supporting documents to the message
We will review the proposal and get back to the payor as soon as possible. In the meantime, the payor is still responsible for making support payments. Interest and fees may apply to the full amount of support due under the order or agreement.
Credit reporting is a credit report document that BCFMA may send to a credit reporting agency (also called a credit bureau) when a payor is more than $2,000 behind in support payments. The credit report can remain part of the payor’s credit history for 6 years, even if the arrears drop below $2,000.
When would BCFMA take this step?
We may file a credit report if:
An order or court-filed agreement has been enrolled with BCFMA for more than 90 days
- The payor owes more than $2,000 in arrears
- We cannot reach a voluntary payment arrangement with the payor
- We have had no reply to our contact attempts
Before taking this action, we will:
- Send a notice to the payor offering a grace period of one month
- Work with the payor to develop a voluntary payment arrangement
- Suspend sending the report if the payor bring the arrears to less than $2,000 within the one month grace period
Credit reporting: quick facts
- The report will include the payor’s name, date of birth, address, phone number, social insurance number and amount of arrears
- Once it receives a credit report, the credit reporting agency will inform anyone authorized about the payor’s credit history
- We will send monthly updates to the credit reporting agency
- As the arrears are paid, the updates will show the balance going down
- We may file a new report if the arrears go over $2,000 again after the 6 year period ends
- If the payor’s order or agreement is withdrawn from BCFMA, the report may remain on the payor’s credit history for 6 years after the original reported date
Review of credit reporting
A payor can ask us to review their case if they believe they were less than $2,000 in arrears at the time we made the credit report. If we find the arrears were less than $2,000 (for example, if the payor made a payment we did not know about directly to the recipient), we will advise the credit reporting agency to erase the report.