Careers

The Case Manager position is a member of an interdisciplinary team and is responsible for providing continuous, effective and innovative case management in a manner which reflects a professional Agency image and maximizes positive outcomes for BCFMA clients.

The Case Manager and Community Liaison role acts as a liaison for community support organizations and connecting stakeholders through outreach to the services they need.

As a first point of contact for Agency enquiries, the Client Service Representative position is responsible for providing proactive and inclusive client centric services to our clients and the citizens of B.C.

The Director, Client Services and Operations provides operational leadership across the Agency and is responsible for handling the day to day office operations in a manner which maximizes employee performance and optimizes positive client case management outcomes.

The Director, Policy, Privacy and Research performs the role of Privacy Officer for the BCFMA, reviews business processes and has oversight of research and policy initiatives in accordance with Agency and Ministry priorities.

The Director, Service Quality and Operations is accountable for the design, delivery and support of service quality across BCFMA in order to ensure operational staff are supported to deliver client centric outcomes.

Our Enrolment Services Advisors are responsible for connecting B.C. Families with the services provided by BCFMA through a client-focused model which promotes early engagement for assistance and support from the Agency.

The Manager, Administrative Operations and Facilities is responsible for all administrative activities and for leading office administration team members, ensuring BCFMA offices are run efficiently and effectively.

With leadership and oversight of a results-oriented case management team, the Manager, Client and Case Management Services is responsible for maximizing staff performance and ensuring the Agency’s services are delivered using a client centric approach which meets or exceeds legislative and regulatory requirements.

The Manager, Service Quality and Client Relations supports the handling of day to day operations in a manner which maximizes employee performance and optimizes positive client case management outcomes.

The Office Administrator role provides effective confidential administrative support to all levels of staff and is vital to ensure the continuous smooth-running of office operations.

Office Assistants excel in performing clerical and administrative support tasks and play a key role in providing general office administration support to the BCFMA team by ensuring staff have the support and resources necessary to do their work.

Our Operations Support Workers provide crucial case management administrative support in a collaborative team environment while ensuring services are client centric and tailored to support the needs of B.C. families.

The Policy Advisor position is responsible for focusing on privacy and research initiatives, managing the review and revision of ongoing policy analysis and is actively involved in policy development in response to initiatives and priorities set by BCFMA.

The Quality Assurance Analyst supports the development and implementation of a quality assurance framework which includes analyzing and evaluating case management and client interactions to provide client-centric continuous improvement recommendations.

The Application Developer role is actively involved in providing technical analysis, interpreting business requirements and system specifications, and for designing, implementing, testing, and maintaining all software built by the company.

The Business Analyst role provides support in project management, business problem and opportunities identification and analysis, conducting business requirements research, and business process analysis (including testing, training and deployment planning).

The IT Infrastructure Specialist position serves at the highest level of technical skill with enterprise level expertise in telecommunications, infrastructure and network security, database management, virtual infrastructure, and/or cloud infrastructure and services.

The Manager, Business Analysis and Quality Assurance is responsible for managing the BTS Business Analyst and Quality Assurance teams, including overseeing all business analysis and quality assurance processes, and is accountable for all work performed by BTS‘ business analyst and the quality assurance teams (including all requirements solicitation, documentation, and software and systems testing).

The Manager, Development manages BTS‘ development teams, is ultimately responsible for all IT development processes, and is accountable for all work performed by the development team (including software design, software development, unit testing and integration testing).

The Manager, Infrastructure Solutions provides strong technical leadership to a team of IT professionals to ensure that industry best practices, processes and procedures are used to organise, operate, monitor, assess and improve IT infrastructure and systems in order to meet business operational needs.

The Office Administrator for the Business and Technology Solutions team ensures the efficient operation of the office’s administrative functions by supporting day to day responsibilities such as recording and monitoring budget expenditures, addressing vendor issues, tracking vendor licence renewals and responding to administrative enquiries from staff.

The Application Developer role is actively involved in providing technical analysis, interpreting business requirements and system specifications, and designing, implementing, testing, and maintaining software built by the company.

The Senior Business Analyst works on larger/more complex projects and provides expertise in the areas of business problem and opportunity identification and analysis, solution benefits, business requirements, business process analysis, test planning and oversight, project management, change management, issues management, communication with stakeholders and end users, and production of communication and training material.

The Senior Architect is responsible for the design of complete and sustainable end to end technical systems, database, and IT infrastructure solutions that fulfil the business requirements for users and clients.

The Senior Systems Administrator plays a key role in setting and ensuring best practices relating to due diligence, compliance, security and risk management of enterprise level infrastructure research, planning, design, implementation and support.

The Supervisor, Infrastructure Operations provides technical and project leadership to the IT Service Desk/Helpdesk and has an advanced understanding of various hardware, software and network systems to provide excellent customer service and multi-user systems support.

The Systems Administrator is responsible for administering an enterprise infrastructure which includes the planning, design, implementation and support of the Agency’s networks, servers and virtualization.

The Technical Support Analyst position provides system-level support for multi-user operating systems, hardware and software tools, including installation, configuration, maintenance and support.

The Front End & Web Developer role is responsible for designing, building, implementing, testing, and maintaining websites the company builds or hosts, as well as the front-end of applications whose front-end are based on web technology such as Javascript, HTML and CSS.

The Director, Compensation & Benefits is responsible for the oversight of all payroll, pension and benefits activities in compliance with legislative and organizational policies. Working in coordination with the Finance team and HR, this position is responsible for the preparation of reporting for internal and external stakeholders, including annual government reporting.

The Financial Accounting Analyst is the primary financial reporting, reconciliations and financial analysis resource for the Agency, ensuring that financial controls and processes are maintained, and transactions are correctly recorded according to accounting standards while meeting the financial needs.

The Financial Services Officer is responsible for processing the full cycle, semi-monthly payroll and routine pension and benefits administration. In addition, this position assists with the accounts payable function which includes processing, verifying and reconciling invoices and payment for internal and external clients.

The Manager, Payment Services is responsible for ensuring the timely and efficient delivery of financial payments to program clients as well as supporting internal payment functions for the BC Family Maintenance Agency in a way that meets or exceeds legislative, regulatory and program requirements.

Payment Processing Clerks are responsible for the accurate and efficient processing of financial payments received by the Agency and they support Agency staff by responding to internal inquiries/requests and payment notifications in order to meet various processing requirements.

As a member of the legal services team, the Executive Legal Manager is responsible for exercising independent judgment and considerable initiative to provide a wide range of administrative and supervisory support to the Vice President, Legal Service and the Legal Assistants.

BCFMA Legal Assistants are a team of legal professionals who provide administrative aid to our-in house Legal Counsel and other Agency staff and collaborates with staff in a manner which increases the efficiency of the roles they support, enhances internal and external communications and maximizes client service.

Our in-house Legal Counsel assist in the effective management of child and spousal support orders through the provision of legal services to the BC Family Maintenance Agency and provide Agency staff with advice on all aspects of family maintenance law.

The Director, Human Resources works collaboratively with the business units to develop and implement human resources services, policies, and programs that maximize employee relations and the provision of services offered by BCFMA.

The Recruitment Coordinator oversees and supports the full cycle recruitment process for the organization while maximizing the candidate recruitment experience and providing guidance and support to hiring managers.