BC Family Maintenance Agency (BCFMA), a not for profit, funded public service, has been one of Canada’s most successful support enforcement services over the past 30 plus years.  The BCFMA program, one of B.C.’s strongest responses to combat child poverty, provides services in tracking and collecting child and spousal support.  The Agency proudly focuses on innovative solutions to problems encountered in the family justice sector.

Our operations led by our Executive team include:

  • Chief Executive Officer
  • Chief Financial Officer
  • Chief Information Officer
  • Director, Legal Services
  • Executive Assistant
  • Secretary to the Board & Manager, Corporate Initiatives
  • Vice President, Human Resources and Corporate Services
  • Vice President, Operations

Further supported by the following business areas:

Operations

BCFMA operations are focused on the delivery of the services of the Family Maintenance Enforcement Program (FMEP) in alignment with the BCFMA’s mission and vision. BCFMA provides support and assistance to parties with court orders or agreements ensuring that child and or spousal support is received by the party entitled to the support. 

Our Operations team include:

  • Administration Manager
  • Business Analyst
  • Business and Research Analyst
  • Enforcement Assistants
  • Enforcement Managers
  • Enforcement Officers
  • Enquiry Representatives
  • Enrolment Officers
  • Manager, Service Quality
  • Office Administrators
  • Office Assistants
  • Senior Enforcement Managers
  • Senior Manager, Policy, Privacy and Research
Business Technology Services

The Business Technology Solutions (BTS) division of BCFMA is responsible for ensuring problem-free day-to-day operations of all Information Technology (IT) assets including desktop computing, telephony and conference equipment, network and servers.  BTS supports BCFMA operations by providing Helpdesk services and by maintaining and enhancing the FMEP Case Management System and the BCFMA website.  Responsible for project management and implementation of all BCFMA IT projects, BTS also provides and leads the Information Management and Information Technology (IMIT) Strategic Plan, planning the annual IT budget, and leading IT governance policies.

Our BTS team include:

  • Business Analysts
  • Communications Systems Analyst
  • Developers
  • Front End Developer
  • Infrastructure Architect
  • Manager, Development
  • Manager, Infrastructure Solutions
  • Manager, Quality Assurance
  • Office Administrator
  • Solutions Architect
  • Systems Administrators
  • Systems Architect
  • Technical Support Analysts
Financial Services

The BCFMA Finance department is responsible for the management of the organization’s budget, payroll, and the client payments system.  Under a public sector financial context, the Finance department ensures the application of the proper governance, accountability, resource management, planning, budgeting, costing, and performance management at the BCFMA.  

Our Financial Services team include:

  • Controller
  • Financial Services Officers
  • Manager, Payment Services
  • Manager, Payroll & Benefits
  • Payment Services Clerks
Legal Services

Legal Counsel support BCFMA operations in delivering the services of the FMEP in alignment with the mission to provide innovative, timely, practical and cost-effective legal services while representing the Director of Maintenance Enforcement in fulfilling its mandate within the business and at all levels of court in the province.

Our Legal Services team include:

  • Legal Assistants
  • Legal Counsel
Human Resources

Human Resources (HR) provides support in the areas of strategy, policy, planning, and compliance and integrates all of the HR functions with the mission, vision and business objectives of an organization. HR works with executives and managers to maximize performance of the enforcement program and client service. 

Our Human Resources team includes:

  • Director, Human Resources
  • Recruitment Coordinator

If you are looking for something “different” – a respectful and empowering organization, where hard work, creative thinking, and being able to adapt quickly is not only expected, but is the norm – then we invite you to consider joining our team. We offer full employee benefits and a generous vacation policy.