Enhancing Accessibility: Let’s Make a Difference
BCFMA is dedicated to building client services and workplaces that are accessible, inclusive and empowering for all citizens. Our commitment extends beyond mere compliance—it’s about creating a welcoming space for everyone. Whether you’re a client, job seeker, or employee, we want your experience with us to be barrier-free.
Our Priorities
1. Ensure accessibility awareness and understanding throughout the Agency: We continue to create an increased sense of understanding and belonging for all staff and equip them with the skills and tools to respond to a variety of needs.
2. Identify and reduce access barriers to service delivery: We recognize that one in five British Columbians has a disability, and we commit to making our services barrier-free for all citizens.
3. Recruit a diverse workforce: We will continue to enhance our recruitment practices, ensuring that they are inclusive and improve accessibility in the areas of recruitment, onboarding, training, and retention.
4. Create accessible channels for information and communication: We will ensure that all the information and communication content that we produce across the Agency is accessible to everyone.
Our Website
We have updated our website to align with international accessibility standards and remove barriers for those with disabilities. We launched a new online feedback form to support the continuous improvement of services provided to our clients.
Our Plan
Our comprehensive Accessibility Plan aligns with the Accessible British Columbia Act. It reflects insights from feedback we have received from employees and clients. The three-year plan outlines our priorities and future actions.
Your Voice Matters
We value your input! Share your feedback on our Accessibility Plan through the following channels:
Offer your feedback through our online feedback form.
Call us: 1-866-557-2427
Fax us: 250-220-4050
Write us:
BCFMA– Accessibility Feedback
Box 9216
Victoria, BC V8W 9J1
Together, let’s build a more accessible, equitable, and inclusive future!
BCFMA Launches New My Account Mobile App
It’s now easier than ever to access your BCFMA My Account.
BCFMA is excited to announce the launch of their new BCFMA My Account mobile app. Our new mobile app provides users with a quick and easy way to access their My Account case information.
The BCFMA My Account mobile app is designed to make it easier for users to manage their cases and stay up to date on their payments. With the app, users can view their case details, statements and sign up for direct deposit. The app also allows users to send and receive messages from the Agency, making it easier to communicate and get answers to their questions.
One of the key features of the app is the ability to request a callback from the Agency. Users can simply click “Request a Callback” and a Client Services Representative will return their call.
App features:
- My Cases
- Case Details
- Case status
- Payment info
- Messages
- Case menu & bottom menu
- Arrears Summary
- Messages – inbox, sent & trash
- Send message
- Callback Request
- Statements
- Direct Deposit
- Report a direct payment
- Forms
- Contact Us
BCFMA commits to providing the highest quality client centric services and will continue to take steps to modernize our supports and services to meet the evolving needs of families across BC.
My Account mobile app is now available for download on the App Store and on Google Play. For more information, visit BCFMA My Account Mobile App
To learn more about what this means for families in BC, please go to Mobile app, culturally appropriate services help families access justice | BC Gov News
Season's Greetings from BCFMA
On behalf of BCFMA, we wish everyone a safe and warm holiday season.
We are grateful for the opportunity to serve and support families in British Columbia.
Important Service Announcement
Please be advised that BCFMA client offices will be closed on December 25th, 26th and January 1st.
Phone lines will be available from 8:30am – 4:00pm on December 27 – 29th
Our website and InfoLine will remain available.
Welcome to the new BCFMA website
Our mission is to provide the highest quality service to help families achieve their best outcomes and future for their children. We provide a diverse range of supports and services to ensure healthy and thriving families.
Our contact information has changed. Please see Contact Us for our new phone numbers and mailing address.
Website features:
- To enrol with BCFMA submit an enrolment application online, go to How to Enrol to find out more
- Enrolled clients can access their BCFMA web account by signing in
- Additional family supports and services can be found under Resources
This site will continue to have new design features added over the next few months as we look to further expand our services and resources.
Our name and contact information are changing
In 2019, the BC Family Maintenance Agency (BCFMA) was established as a Crown agency and became responsible for the delivery of the Family Maintenance Enforcement Program (FMEP). Due to ongoing challenges throughout the pandemic, we were unable to fully transition our support services to reflect our new name. We are now ready to implement this change.
Effective September 28, 2023, all client correspondence and communications will be updated to BCFMA. Our new toll-free phone number is 1-866-557-2427. Our FMEP website will be moved to www.bcfma.ca.
BCFMA Celebrates 35 Years Helping Families
The BC Family Maintenance Agency (BCFMA) is pleased to celebrate 35 years of supporting B.C. families by providing a diverse range of services to help families achieve their best outcomes and future for their children.
BCFMA works to connect citizens to services such as justice, financial, social support and poverty reduction.
Since 1988, almost 336,000 parents have benefitted from BCFMA free service. In that time, BCFMA has managed more than 179,000 cases and distributed more than $5 billion to B.C. families.
In the upcoming months, BCFMA will release a mobile app and launch a new pilot program that will focus on reducing barriers that under-served and Indigenous parents may experience when accessing BCFMA.
To read more go to Separated families supported for 35 years | BC Gov News
Have you heard? We are the BC Family Maintenance Agency
The Family Maintenance Enforcement Program (FMEP) is now the BC Family Maintenance Agency (BCFMA). Our new name reflects our ongoing commitment to supporting families and communities in British Columbia by reducing child poverty and providing customer-focused services to citizens.
In the upcoming months, BCFMA will replace FMEP in our communications, correspondence and payments. Stay tuned for upcoming initiatives that will improve service accessibility, modernize technology, and create new community connections.
New Direct Deposit Option for Payors
If BCFMA has a payment to return to a payor, the payor can now sign up for direct deposit to have the payment deposited into their bank account.
The advantages of direct deposit:
- Secure – there is no risk that a payment will be lost, stolen or damaged in the mail.
- Confidential – there is no cheque for someone to see how much money the payor got.
- Convenient – it eliminates the need for the payor to deposit the cheque.
To sign up for direct deposit, sign into My Account to find the direct deposit option; or call our office.