BCFMA is dedicated to building client services and workplaces that are accessible, inclusive and empowering for all citizens. Our commitment extends beyond mere compliance—it’s about creating a welcoming space for everyone. Whether you’re a client, job seeker, or employee, we want your experience with us to be barrier-free.
Our Priorities
1. Ensure accessibility awareness and understanding throughout the Agency: We continue to create an increased sense of understanding and belonging for all staff and equip them with the skills and tools to respond to a variety of needs.
2. Identify and reduce access barriers to service delivery: We recognize that one in five British Columbians has a disability, and we commit to making our services barrier-free for all citizens.
3. Recruit a diverse workforce: We will continue to enhance our recruitment practices, ensuring that they are inclusive and improve accessibility in the areas of recruitment, onboarding, training, and retention.
4. Create accessible channels for information and communication: We will ensure that all the information and communication content that we produce across the Agency is accessible to everyone.
Our Website
We have updated our website to align with international accessibility standards and remove barriers for those with disabilities. We launched a new online feedback form to support the continuous improvement of services provided to our clients.
Our Plan
Our comprehensive Accessibility Plan aligns with the Accessible British Columbia Act. It reflects insights from feedback we have received from employees and clients. The three-year plan outlines our priorities and future actions.
Your Voice Matters
We value your input! Share your feedback on our Accessibility Plan through the following channels:
Offer your feedback through our online feedback form.
Call us: 1-866-557-2427
Fax us: 250-220-4050
Write us:
BCFMA– Accessibility Feedback
Box 9216
Victoria, BC V8W 9J1
Together, let’s build a more accessible, equitable, and inclusive future!